Need to get in touch with First Horizon Bank? Finding the right phone number can sometimes feel like a treasure hunt, but don't worry, guys! This guide will give you all the numbers you need to quickly connect with the right department and get your banking questions answered. Whether you're looking for customer service, reporting fraud, or need assistance with your mortgage, we've got you covered. We'll break down the most important phone numbers and provide tips on how to make your call as smooth as possible. So, grab your phone, and let's dive in!

Key First Horizon Bank Phone Numbers

Let's get straight to the point. Here are some essential First Horizon Bank phone numbers you might need:

• Customer Service: 1-800-382-5465. This is your go-to number for general inquiries, account assistance, and any other banking-related questions. It's a good starting point if you're unsure which department you need to reach.
• Mortgage Customer Service: 1-800-422-7061. If you have questions about your mortgage, need to make a payment, or want to discuss refinancing options, this is the number to call.
• Report a Lost or Stolen Card: 1-800-472-3272. Time is of the essence if you've lost your card or suspect it's been stolen. Call this number immediately to prevent unauthorized transactions.
• Fraud Department: 1-800-382-5465. If you suspect fraudulent activity on your account, contact the fraud department right away. They can help you investigate the issue and take steps to protect your account.

Keep these numbers handy, you never know when you might need them. Save them in your phone or write them down in a safe place. Having quick access to these numbers can save you a lot of time and stress in the future.

Navigating the First Horizon Bank Customer Service System

Okay, so you've got the phone number, but what happens when you call? Navigating automated phone systems can sometimes feel like a maze, but with a little preparation, you can get to the right person quickly. Here’s what you can expect and how to make the process smoother:

1. Listen Carefully to the Prompts: When you call First Horizon Bank, an automated system will greet you with a series of options. Pay close attention to these prompts. They are designed to direct you to the appropriate department. If you select the wrong option, you might end up waiting longer or being transferred multiple times.
2. Have Your Account Information Ready: Before you call, gather any relevant account information, such as your account number, Social Security number, and any recent transaction details. This information will help the customer service representative quickly access your account and assist you more efficiently. Having this information ready from the outset can save you valuable time and reduce frustration.
3. Use Keywords: Many automated systems now use voice recognition. When prompted, clearly state the reason for your call using specific keywords. For example, instead of saying "I have a question," say "I need help with my checking account." This helps the system understand your needs and direct you to the right department.
4. Be Patient: Wait times can sometimes be long, especially during peak hours. Be patient and avoid pressing buttons repeatedly, as this can sometimes reset your position in the queue. If the wait time is excessively long, consider using the online chat feature or visiting a local branch instead.
5. Take Notes: During your conversation, take notes of the representative's name, the date and time of the call, and any important information or instructions they provide. This can be helpful if you need to follow up on the issue later.
6. Ask for Clarification: If you don't understand something, don't hesitate to ask the representative to explain it more clearly. It's better to ask questions and ensure you understand the information than to make assumptions and potentially make mistakes.
7. Consider Off-Peak Hours: If your issue isn't urgent, try calling during off-peak hours. Generally, the best times to call are early in the morning or late in the afternoon. Avoid calling during lunch hours or on Mondays, as these are typically the busiest times.

By following these tips, you can make your experience with the First Horizon Bank customer service system more efficient and less stressful.

Other Ways to Contact First Horizon Bank

While phone numbers are great, they aren't the only way to get in touch with First Horizon Bank. Here are a few other options you might find useful:

• Online Banking: First Horizon Bank offers a comprehensive online banking platform where you can manage your accounts, pay bills, transfer funds, and more. You can access online banking through the First Horizon Bank website or mobile app.
• Mobile App: The First Horizon Bank mobile app allows you to do almost everything you can do online, right from your smartphone or tablet. You can check your balance, deposit checks, pay bills, and even find the nearest ATM or branch location.
• Live Chat: First Horizon Bank also offers a live chat feature on their website. This can be a convenient way to get quick answers to your questions without having to wait on hold.
• Email: While not ideal for urgent matters, you can also contact First Horizon Bank via email. You can find the appropriate email address on their website.
• Social Media: First Horizon Bank is active on social media platforms like Facebook and Twitter. You can reach out to them through these channels, but keep in mind that social media is not a secure way to share sensitive information.
• Visit a Branch: If you prefer face-to-face interaction, you can visit a local First Horizon Bank branch. You can find a branch near you using the branch locator on their website.

Each of these methods offers a different level of convenience and responsiveness. Choose the one that best suits your needs and preferences.

Tips for a Smooth Call with First Horizon Bank

To ensure a smooth and productive phone call with First Horizon Bank, here are some additional tips:

• Plan Ahead: Before you call, take a few minutes to plan what you want to say and what questions you need to ask. This will help you stay focused and avoid forgetting important details.
• Be Clear and Concise: When speaking to the customer service representative, be clear and concise. State your issue or question clearly and provide any relevant details.
• Be Polite and Respectful: Even if you're frustrated, be polite and respectful to the customer service representative. They are there to help you, and being courteous will make the interaction more pleasant for both of you.
• Take Notes: As mentioned earlier, take notes of the conversation. This will help you remember important details and follow up if necessary.
• Confirm Information: Before ending the call, confirm any important information or instructions with the representative. This will help prevent misunderstandings and ensure that you're on the same page.
• Follow Up: If the issue isn't resolved during the call, be sure to follow up as directed by the representative. Keep track of any reference numbers or case numbers you're given.

By following these tips, you can make your phone call with First Horizon Bank more efficient and effective.

Staying Safe: Protecting Your Information When Contacting First Horizon Bank

In today's world, protecting your personal and financial information is more important than ever. When contacting First Horizon Bank, be sure to take the following precautions:

• Verify the Phone Number: Always make sure you're calling the correct phone number. You can find the official phone numbers on the First Horizon Bank website or on your account statements. Be wary of phone numbers you find on unofficial websites or in unsolicited emails.
• Don't Share Sensitive Information Unnecessarily: Only share sensitive information, such as your Social Security number or account number, when it's absolutely necessary. Be cautious of anyone who asks for this information without a valid reason.
• Be Aware of Phishing Scams: Be aware of phishing scams, where fraudsters try to trick you into giving them your personal information. First Horizon Bank will never ask you for your password or PIN via email or phone.
• Protect Your Account Information: Keep your account information secure and don't share it with anyone. Regularly review your account statements for any unauthorized transactions.
• Report Suspicious Activity: If you suspect that your account has been compromised, contact First Horizon Bank immediately.

By following these safety tips, you can protect yourself from fraud and identity theft when contacting First Horizon Bank.

Conclusion

Getting in touch with First Horizon Bank doesn't have to be a hassle. With the right phone numbers and a few helpful tips, you can quickly connect with the right department and get your banking questions answered. Remember to stay safe and protect your personal information, and you'll be well on your way to a smooth and successful banking experience. So, go ahead, give them a call, and get your banking sorted out! Always prioritize your financial safety when handling banking matters over the phone. You've got this!