Understanding Securus Technologies call rates is crucial for anyone who relies on this service to stay connected with incarcerated loved ones. These rates can significantly impact families, and navigating the pricing structure can be confusing. This guide breaks down the various factors influencing Securus call costs, offering clarity and helpful tips to manage expenses. Whether you're a first-time user or a long-time customer, knowing the ins and outs of Securus call rates can help you make informed decisions and stay connected without breaking the bank.

What is Securus Technologies?

Securus Technologies is a leading provider of communication services for incarcerated individuals and their families. They offer a range of services, including phone calls, video visitation, email, and other communication tools designed to facilitate connections between inmates and their support networks. Securus Technologies call rates are a significant aspect of their service, and understanding these rates is essential for anyone using their platform.

The company partners with correctional facilities across the United States to provide these communication services. Their platform aims to ensure secure and monitored communication channels, helping maintain safety and security within correctional facilities while also enabling inmates to maintain contact with their families and friends. This connection is often seen as a crucial component of rehabilitation and reintegration into society.

Securus's services are designed to be accessible and user-friendly, with various options for managing accounts, making payments, and staying informed about available communication methods. However, the cost of these services, particularly the phone calls, can be a burden for many families. That's why understanding the factors that influence Securus Technologies call rates is so important. By knowing what to expect and exploring available options, users can better manage their expenses and ensure they can stay in touch with their loved ones.

Securus Technologies also provides investigative tools, emergency response, incident management, and corrections intelligence solutions that increase safety and security within correctional facilities, and improve efficiency. These are the other services that Securus provide to the prisons and correction facilities.

Factors Influencing Securus Call Rates

Several factors influence Securus Technologies call rates, making it essential to understand each one to anticipate and manage costs effectively. These factors include the location of the correctional facility, the type of call (local, long-distance, or international), and any additional fees or surcharges imposed by Securus or the facility.

Location of the Correctional Facility

The geographical location of the correctional facility is a primary determinant of call rates. Rates can vary significantly from state to state and even from facility to facility within the same state. This variation is often due to differences in contracts between Securus and the individual correctional facilities or state departments of corrections. Facilities in more remote areas may also have higher rates due to increased infrastructure and operational costs.

Securus Technologies call rates are often higher in areas where there is less competition from other communication providers. Additionally, some states or facilities may have negotiated specific rate structures as part of their contract with Securus, leading to variations in pricing. To get an accurate understanding of the rates for a specific facility, it's best to check directly with Securus or the correctional facility itself.

Type of Call

The type of call being made—whether it's a local, long-distance, or international call—also affects the rate. Local calls are generally cheaper than long-distance calls, while international calls are the most expensive. Securus typically charges per-minute rates, and these rates can vary widely depending on the distance the call must travel.

Long-distance calls within the United States will typically incur higher per-minute charges compared to local calls. International calls, due to the added complexity and infrastructure required, can be significantly more expensive. It's important to be aware of these distinctions when planning calls to avoid unexpected charges. Securus Technologies call rates for international calls can sometimes be prohibitively expensive, making it crucial to explore alternative communication methods if available.

Additional Fees and Surcharges

In addition to the per-minute call rates, Securus may also impose various fees and surcharges that can increase the overall cost of staying connected. These fees can include connection fees, account maintenance fees, and other administrative charges. Some correctional facilities may also add their own surcharges to the call rates, further increasing the cost.

Connection fees are typically charged at the beginning of each call and can add a significant amount to the total cost, especially for shorter calls. Account maintenance fees may be charged on a monthly or periodic basis to maintain an active account with Securus. It's essential to carefully review the terms and conditions of your Securus account to understand all potential fees and surcharges. Being aware of these additional costs is crucial for accurately budgeting for Securus Technologies call rates and avoiding unexpected expenses.

How to Check Securus Call Rates

Checking Securus Technologies call rates is a straightforward process that can save you from unexpected costs. There are several ways to find out the specific rates for the facility you need. Here’s how:

Securus Website

The Securus Technologies website is a primary resource for checking call rates. You can typically find rate information by searching for the specific correctional facility on their site. The website often provides a breakdown of per-minute rates, connection fees, and any other applicable charges.

To use the Securus website, navigate to the rate information or pricing section. You'll likely need to enter the name or location of the correctional facility to retrieve the relevant rate details. The site may also provide contact information for customer service if you need further assistance. Regularly checking the website for updates is a good practice, as Securus Technologies call rates can change over time.

Customer Service

Contacting Securus customer service is another reliable way to obtain accurate call rate information. Customer service representatives can provide detailed pricing information and answer any questions you may have about fees or surcharges.

You can typically find the customer service contact number on the Securus website. When you call, be prepared to provide the name and location of the correctional facility, as well as any other relevant account information. Customer service can offer personalized assistance and help clarify any aspects of the Securus Technologies call rates that you find confusing. Don't hesitate to ask for a complete breakdown of all potential costs.

Correctional Facility Directly

In some cases, the correctional facility itself may be able to provide information about Securus call rates. Contacting the facility directly can be a useful way to confirm rates and understand any facility-specific policies or surcharges.

Look up the contact information for the correctional facility online and reach out to the relevant department, such as the administrative office. When you inquire about call rates, be specific about the type of call (local, long-distance, international) and any other relevant details. The facility may also be able to provide information about alternative communication options or resources that can help reduce costs. Confirming Securus Technologies call rates with the facility directly can provide an additional layer of assurance.

Tips to Reduce Securus Call Costs

Reducing Securus Technologies call costs is a priority for many families. Here are several practical tips to help manage expenses and stay connected without overspending:

Shorter Calls

One of the simplest ways to reduce costs is to shorten the duration of your calls. Since Securus charges per-minute rates, even a few minutes less per call can add up to significant savings over time. Focus on conveying essential information and keeping conversations concise.

Before making a call, consider preparing a list of topics you want to discuss to stay on track and avoid unnecessary rambling. Encourage your loved one to do the same. By being mindful of the time, you can make the most of each call while minimizing expenses. Implementing shorter calls is an effective strategy for managing Securus Technologies call rates.

Collect Calls

Opting for collect calls can sometimes be a more cost-effective option, depending on your phone plan and the rates offered by Securus. With collect calls, the charges are billed to the recipient's phone bill rather than being deducted from a prepaid account.

Before choosing this option, compare the rates for collect calls with the rates for prepaid calls or other communication methods offered by Securus. Some phone providers may have lower rates for collect calls, while others may charge high fees. Understanding the costs associated with collect calls is essential for making an informed decision. Evaluate whether collect calls can help you reduce Securus Technologies call rates in your specific situation.

Alternative Communication Methods

Explore alternative communication methods offered by Securus, such as video visitation or email, which may be more affordable than phone calls. These options can provide a way to stay connected without incurring high per-minute charges.

Video visitation allows for face-to-face communication without the cost of travel, while email services can provide a convenient way to exchange messages at a lower cost than phone calls. Check with the correctional facility to see what alternative communication methods are available and compare the rates to determine the most cost-effective option. Utilizing alternative communication methods can significantly reduce your overall Securus Technologies call rates.

Advocacy and Reform Efforts

Advocacy and reform efforts are ongoing to address the high cost of prison communication services, including Securus Technologies. Many organizations and individuals are working to raise awareness and push for more affordable rates.

Organizations Involved

Several organizations are dedicated to advocating for fairer and more affordable prison communication rates. These groups work to educate the public, lobby lawmakers, and support policies that reduce the financial burden on families.

Examples of such organizations include Worth Rises, The Prison Policy Initiative, and the Ella Baker Center for Human Rights. These groups conduct research, publish reports, and organize campaigns to highlight the impact of high call rates on incarcerated individuals and their families. Supporting these organizations can help advance the cause of affordable prison communication and reduce Securus Technologies call rates.

Legislative Efforts

Legislative efforts are underway in many states to regulate prison communication rates and ensure they are fair and reasonable. These efforts often involve proposing legislation that caps call rates, eliminates hidden fees, and increases transparency in pricing.

Stay informed about legislative initiatives in your state and contact your elected officials to express your support for these reforms. By advocating for policy changes, you can help create a more equitable system and reduce the financial burden on families trying to stay connected with their incarcerated loved ones. Supporting legislative efforts is a crucial step in lowering Securus Technologies call rates and making communication more accessible.

Conclusion

Understanding Securus Technologies call rates is essential for anyone who relies on their services to stay connected with incarcerated loved ones. By being aware of the factors that influence these rates, knowing how to check them, and implementing strategies to reduce costs, you can better manage expenses and maintain vital connections. Additionally, supporting advocacy and reform efforts can help create a more equitable system for prison communication.

Staying informed and proactive is key to navigating the complexities of Securus call rates. Use the tips and resources outlined in this guide to make informed decisions and advocate for change. Together, we can work towards a future where staying connected with incarcerated loved ones is more affordable and accessible for all. Remember, knowledge is power, and understanding Securus Technologies call rates is the first step towards managing these costs effectively.